Manage Every
Customer Enquiry
BotSpace unites your website, WhatsApp, Messenger, and Instagram into one intelligent workspace. Answer instantly with AI, capture context, and transfer to humans seamlessly.
Connects smoothly with
Stop Losing
Enquiries Between Channels
When customer conversations are scattered across different apps, social accounts, and team devices, you lose visibility, context, and ultimately, sales.
Missed Messages
Enquiries get buried in personal accounts or spam folders.
Lost Context
Customers repeat themselves when handed to a new rep.
Slow Responses
No clear visibility on who is handling which active conversation.
Poor Tracking
Impossible to measure resolution times or enquiry volumes.
The Omnichannel Workspace
A single platform combining AI speed, structured data capture, and human expertise.
Shared Inbox
Website, WhatsApp, Messenger & Instagram in one unified view.
Approved AI Answers
AI responds using only your verified FAQs and business policies.
Smart Capture
Automatically collect names, dates, budgets before a human joins.
Team Assignment
Route chats to the right department with full history attached.
Seamless Handoff
AI transfers complex or sensitive queries to staff smoothly.
Live Analytics
Track volume, response times, and handoff rates instantly.
How It Works
From scattered messages to a streamlined operational machine in six steps.
Connect Channels
Link your website chat, WhatsApp, and social accounts in minutes.
Load Knowledge
Upload your PDFs, URLs, and FAQs so the AI knows your business.
Define Rules
Set up what info the AI must capture (e.g., budget, dates, email).
Receive Enquiries
Customers chat naturally. AI answers instantly or captures intent.
Assign & Resolve
Staff jump into qualified leads with all context pre-loaded.
Analyze & Optimize
Review dashboard metrics to close gaps in your knowledge base.
Built for Your Industry
The core platform adapts to your sector's specific terminology and workflow needs.
Travel & Tours
Capture complex trip requirements, organize sales follow-ups, and seamlessly transfer qualified leads to specialized travel consultants without losing itinerary context.
Explore Travel SolutionEducation
Course & admission queries.
Hospitality
Event & guest-service queries.
Real Estate
Property requirements & viewings.
Professional
Consultation requirements.
Healthcare
General service enquiries.
Retail
Product queries & issue capture.
Scale With Your Enquiries
Every plan includes the core Omnichannel Desk. Pay based on active monthly customer conversations.
Essential
- Active Enquiries250
- Staff Users3
- Accounts2
Scale
- Active Enquiries2,000
- Staff Users25
- Accounts8