BotSpace Plans
and Pricing
BotSpace starts at NPR 5,000 per month. Every plan includes the Omnichannel Enquiry Desk, AI answers, enquiry capture, team assignment, human handoff, basic workflows and reporting.
*Prices exclude applicable taxes, activation, optional add-ons, additional usage, provider charges and custom implementation unless expressly stated.
Essential
For small businesses beginning structured enquiry management.
Billed monthly. Annual options available.
Included Capabilities:
- Core Omnichannel Enquiry Desk
- AI knowledge answers
- Enquiry capture
- Team assignment and notes
- Human handoff
- Basic workflows & reporting
One-time activation: NPR 10,000
Additional 100 enquiries: NPR 1,500
Growth
For growing teams managing enquiries across several channels.
Billed monthly. Annual options available.
Included Capabilities:
- Everything in Essential
- Broader channel coverage
- More enquiry & knowledge capacity
- Greater staff access
- Expanded workflow configuration
- Expanded reporting
One-time activation: NPR 20,000
Additional 100 enquiries: NPR 1,500
Scale
For higher-volume or multi-team operations requiring more capacity.
Billed monthly. Annual options available.
Included Capabilities:
- Everything in Growth
- Multi-team configuration
- Additional account capacity
- Larger knowledge scope
- Larger workflow scope
- Expanded operational reporting
One-time activation: NPR 40,000
Additional 100 enquiries: NPR 1,500
Which Plan Should I Choose?
"Approximately how many distinct customer enquiries does your business actively handle each month?"
Up to 250
Essential
251–750
Growth
751–2,000
Scale
More than 2,000
Custom
Also consider staff access, connected accounts, knowledge volume, add-ons, integrations, workflow complexity, and migration needs. A configuration review will confirm your plan.
Request a Plan RecommendationFeatures Included in Every Plan
Plans differ mainly by capacity rather than withholding essential capabilities.
- Omnichannel InboxReceive eligible enquiries from connected channels
- Website ChatbotAdd approved chat to a supported website
- AI Knowledge AnswersAnswer using approved business information
- Enquiry Capture & HistoryCollect structured requirements and review messages
- Team Assignment & NotesAssign responsibility and share authorized context
- Human HandoffTransfer suitable conversations to staff
- Basic Automation & ReportsRun approved processes and review activity
What Is Not Automatically Included?
- • Sector-specific CRM
- • Quotation & proposals
- • Booking/Case management
- • Supplier management
- • Payment tracking
- • Advanced workflows
- • Custom dashboards
- • Custom integrations
- • Data migration
- • Knowledge rewriting
- • Third-party provider charges
- • Dedicated hosting
These may be available as add-ons or separately scoped services.
Understanding Your Plan Limits
Connected Business Account
One approved customer-facing channel connection. Examples include:
- • One website chatbot installation
- • One WhatsApp Business account
- • One Facebook Page
- • One Instagram professional account
Provider permissions, eligibility, rules and charges still apply.
Knowledge Item
One supported source approved for use within the workspace, such as:
- • One supported document
- • One webpage URL
- • One structured FAQ collection
- • One business-information record
File-size, page-count, format and processing limits apply.
Monthly Active Enquiry
One distinct customer request with at least one qualifying customer-facing interaction during the billing month.
- Customer message / form
- Substantive AI/Staff response
- Approved outbound follow-up
Internal notes, record views and administrative status changes do not create an active enquiry.
Optional Add-Ons
Add-ons extend the core Enquiry Desk with sector-specific operational functionality. They inherit the Monthly Active Enquiry allowance of the selected base plan.
Travel Add-Ons
| Optional module | Monthly price | Main purpose |
|---|---|---|
| Travel CRM and Sales Pipeline | NPR 2,500 | Manage opportunities, stages, ownership and follow-up |
| Quotation, Costing and Itinerary Studio | NPR 3,500 | Build controlled costs, itineraries and proposal versions |
| Booking and Trip Control | NPR 3,500 | Manage confirmations, deadlines and departure readiness |
| Supplier and Payment Tracking | NPR 2,500 | Monitor suppliers, receivables, payables and exceptions |
| Operational Dashboard and AI Copilot | NPR 3,000 | Highlight priorities and assist staff with authorized info |
| Advanced Travel Workflow Pack | NPR 1,500 /pack | Automate an approved group of travel processes |
*An add-on requires an active Essential, Growth or Scale subscription.
Explore Travel SolutionCustom Integrations
Require separate assessment and pricing. Examples include existing CRMs, accounting software, booking engines, or payment gateways.
Custom work should define the systems, data fields, permissions, actions, error handling, maintenance and acceptance criteria before pricing is approved.
Other Industry Add-Ons
Admissions pipelines, property management, case tracking, etc. Until a sector add-on is standardized, it should be reviewed and quoted separately.
Discuss an Add-OnActivation and Onboarding
Activation is the required one-time implementation process for preparing the selected BotSpace workspace.
| Activity | Essential (NPR 10k) | Growth (NPR 20k) | Scale (NPR 40k) |
|---|---|---|---|
| Connected account setup | Up to 2 | Up to 4 | Up to 8 |
| Enquiry fields | Basic | Expanded | Multi-team |
| Initial knowledge import | Up to 15 items | Up to 60 items | Up to 150 items |
| Testing and corrections | Basic | Expanded | Expanded |
| Staff onboarding | One session | Two sessions | Admin & team sessions |
Annual Billing
Annual plans provide 12 months for the price of 10 months. Subscriptions are paid upfront.
Additional Usage
If you expect a temporary seasonal increase, purchase an additional pack for the current billing month.
100 additional Active Enquiries = NPR 1,500
Usage alerts trigger at 70%, 85%, and 100%. Reaching the limit will not silently create an unlimited bill or immediately interrupt active conversations.
Third-Party Provider Charges
The BotSpace subscription does not include charges imposed by external providers unless expressly stated.
- • WhatsApp messages
- • SMS & Email delivery
- • Payment processing
- • AI services outside included scope
- • Maps or location services
Provider costs are not BotSpace Enquiries. Providers may charge per message, transaction, or API call independently.
Special & Custom Requirements
Request custom pricing when you require more than 2,000 active enquiries, multiple workspaces, complex data migration, dedicated infrastructure, or formal SLAs.
Request Custom PricingPricing Questions
How much does BotSpace cost?
BotSpace starts at NPR 5,000 per month for the Essential plan. Activation, add-ons, additional usage, applicable taxes and external provider charges are separate.
What is a Monthly Active Enquiry?
It is one distinct customer request with at least one qualifying customer-facing interaction during the billing month.
Are individual messages charged separately?
BotSpace does not charge an additional enquiry for every message about the same request. External channel providers (like WhatsApp) may impose separate message charges.
Does a staff-handled enquiry count?
Yes. An active enquiry counts whether it is handled by AI, staff or both. The Enquiry Desk provides value across all interactions.
Is WhatsApp included in the subscription?
A WhatsApp Business account connection may be included within the plan's connected-account allowance. WhatsApp provider message charges remain separate.
Is activation required?
Yes. Activation prepares the workspace, connected accounts, enquiry fields, initial knowledge, workflows, testing and onboarding.
Are taxes included?
Unless stated otherwise, applicable taxes (like Nepal VAT) are additional.
Can we downgrade?
A downgrade normally takes effect at the next billing period. Data above the lower plan's limits should not be silently deleted.
Choose a Plan Around Your
Actual Enquiry Volume
Start with the Omnichannel Enquiry Desk. Add industry-specific operational tools when your business has a clear need for them.