Contact BotSpace
Contact BotSpace about a demonstration, workspace support, billing, privacy, security, partnerships or another business enquiry.
Choose the most relevant topic so your message reaches the appropriate person. Do not include passwords, one-time codes, private keys, full access tokens or payment-card information.
What do you need help with?
Selecting a route changes the information requested in the form.
Request a demonstration
Product evaluation, plan selection and implementation requirements
Product support
Workspace, channel, knowledge, workflow or technical problems
Billing and plans
Usage, invoices, plan changes and additional enquiry packs
Privacy request
Personal-info questions, access, correction or deletion
Security concern
Suspected compromise, exposed credentials or product vulnerabilities
Partnership or other
Referral, implementation, supplier, media or general enquiries
Request a demonstration
Use the Sales route if you are considering BotSpace for your organization. Providing a small amount of operational information helps BotSpace recommend a suitable plan and implementation scope.
You may be asked about:
Your enquiry estimate is used for initial plan guidance. It does not establish the final billable usage.
For travel companies
Travel companies can also identify their interest in Travel CRM, Quotation Studio, Booking Control, Supplier Tracking, Operational Dashboard, and Workflow Packs.
Explore the Travel solutionGet product support
Use Product Support if you already have a BotSpace workspace and need help with channels, messages, AI behaviour, workflows, reports, or integrations.
Before submitting a request, review the Help Centre and Getting Started guide.
Information that helps resolve a problem:
- • Workspace name / ID
- • Affected channel / feature
- • Date, time and time zone
- • Conversation / workflow ID
- • Expected vs actual behaviour
- • Reproduction steps
- • Sanitized screenshots (if useful)
Ask about billing or plans
Use the Billing route for questions about:
- • Monthly Active Enquiry usage
- • Plan allowances & additional packs
- • Invoices or payment records
- • Provider charges
- • Upgrades, downgrades or cancellation
- • Duplicate/incorrect enquiry counts
For usage questions, include:
- • Workspace ID & billing period
- • Relevant enquiry identifier
- • Connected channel
- • Date and time of activity
- • Reason for review
Privacy and security contacts
Make a privacy request
Use the Privacy route to ask how personal information is handled, request access, correction, or deletion, raise concerns about data processing, or withdraw consent.
If your request concerns a conversation with a BotSpace customer, identify the business whose chatbot or messaging account you contacted. That organization may be responsible for deciding how the information is handled.
Do not upload identity documents through the initial form. BotSpace may request verification later.
Report a security concern
Use the Security route for suspected unauthorized access, exposed credentials, security-relevant failures, suspected compromises, or potential vulnerabilities.
Where safe, include:
Do not include passwords, one-time codes, private keys or full access tokens.
Do not access another customer's information, perform destructive testing, disrupt the service, use social engineering or continue testing after confirming a possible vulnerability.
Travel emergencies
BotSpace is not an emergency-response service. Travelers facing an immediate health, safety or security problem should contact the responsible travel company, local authorities or the appropriate emergency service. The BotSpace contact form must not be presented as a live traveler-assistance line.
Send your enquiry
Step 1: Choose a topic
This ensures your request is routed to the correct internal team.
What happens after you contact BotSpace?
- BotSpace validates the submission and creates a reference number.
- The request is routed according to the selected topic.
- An acknowledgement is sent to the provided contact method.
- The responsible person reviews the submitted information.
- BotSpace may request clarification or appropriate verification.
- The request is updated, resolved or redirected to the correct organization.
Do not promise an exact response time until BotSpace has a measured and staffed service target.
BotSpace contact info
Contact questions
How do I request a BotSpace demonstration?
Select 'Request a demonstration' in the form above and provide your sector, channels, approximate monthly enquiry volume and main operational problem.
I already use BotSpace. Which route should I choose?
Select Product Support for workspace, channel, knowledge, workflow or integration problems. Select Billing for usage, invoices or plan changes.
Can I contact BotSpace through the chatbot?
Yes, if the chatbot is operational. However, the web form remains available independently in case a messaging service is unavailable.
Can I send a password or access token to Support?
No. BotSpace should never request full credentials through the ordinary contact form.
How do I request deletion of personal information?
Use the Privacy route. If the info belongs to a BotSpace customer's workspace, identify that organization so the request can be routed correctly.
Is the contact form suitable for travel emergencies?
No. Contact the responsible travel company, local authorities or the appropriate emergency service.